{"id":9136,"date":"2023-08-08T14:31:10","date_gmt":"2023-08-08T11:31:10","guid":{"rendered":"https:\/\/edituracrimca.ro\/?page_id=9136"},"modified":"2023-08-08T15:18:22","modified_gmt":"2023-08-08T12:18:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/edituracrimca.ro\/en\/refund_returns\/","title":{"rendered":"Politic\u0103 de retur"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9136\" class=\"elementor elementor-9136\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10d66f26 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"10d66f26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b86aba7\" data-id=\"2b86aba7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f8ad304 elementor-widget elementor-widget-text-editor\" data-id=\"7f8ad304\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.2 - 29-01-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Ne dorim s\u0103 v\u0103 oferim o experien\u021b\u0103 de cump\u0103rare pl\u0103cut\u0103 \u0219i satisf\u0103c\u0103toare. Cu toate acestea, \u00een\u021belegem c\u0103 pot exista situa\u021bii \u00een care dori\u021bi s\u0103 returna\u021bi produsele achizi\u021bionate. V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie politica noastr\u0103 de retur de mai jos.&nbsp;<\/p>\n<h3>Returnarea C\u0103r\u021bilor<\/h3>\n<p>Dac\u0103 sunte\u021bi nemul\u021bumit de produsul achizi\u021bionat, pute\u021bi solicita returnarea acestuia \u00een termen de 14 zile de la primirea comenzii. C\u0103r\u021bile trebuie s\u0103 fie \u00een aceea\u0219i stare \u00een care le-a\u021bi primit, nefolosite \u0219i \u00een ambalajul original.<\/p>\n<h3>Costul Return\u0103rii<\/h3>\n<p>Costul return\u0103rii produselor va fi suportat de c\u0103tre cump\u0103r\u0103tor. \u00cen cazul \u00een care produsele returnate au fost primite \u00eentr-o stare corespunz\u0103toare, vom procesa rambursarea costului produselor, cu excep\u021bia costului de transport ini\u021bial.<\/p>\n<p>Produse Defecte sau Eronate<\/p>\n<p>\u00cen cazul \u00een care a\u021bi primit un produs defect sau eronat, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een termen de 7 zile de la primirea comenzii. Vom remedia situa\u021bia oferindu-v\u0103 op\u021biuni precum \u00eenlocuirea produsului sau rambursarea integral\u0103.<\/p>\n<h3>Garantia Produselor<\/h3>\n<p>\u00cen situa\u021bia \u00een care c\u0103r\u021bile pe care le-a\u021bi primit prezint\u0103 defec\u021biuni legate de tip\u0103rire, pagini lips\u0103, pagini legate \u00een mod invers, sau pagini albe,etc&#8230; vom efectua \u00eenlocuirea acestora cu exemplare corespunz\u0103toare. Clientul poate solicita returnarea contravalorii produsului sau inlocuirea acestuia. Dac\u0103 nu suntem \u00een m\u0103sur\u0103 s\u0103 v\u0103 furniz\u0103m o \u00eenlocuire adecvat\u0103 din partea Editurii Crimca, v\u0103 vom returna contravaloarea produsului. Solu\u021bionarea garan\u021biei va fi finalizat\u0103 \u00eentr-un interval de maxim 14 zile calendaristice de la data notific\u0103rii dumneavoastr\u0103. Costul transportului pentru produsele returnate \u00een vederea \u00eenlocuirii va fi suportat de Editura Crimca.<\/p>\n<h3 style=\"background-color: #ffffff; line-height: 1.03333em;\">Procedura de Returnare<\/h3>\n<p style=\"background-color: #ffffff;\">\n<\/p><p style=\"background-color: #ffffff;\">Pentru a ini\u021bia procesul de returnare, v\u0103 rug\u0103m s\u0103 urma\u021bi pa\u0219ii de mai jos \u0219i s\u0103 completa\u021bi detaliile necesare. Aceste informa\u021bii ne vor ajuta s\u0103 proces\u0103m c\u00e2t mai eficient cererea dumneavoastr\u0103. V\u0103 mul\u021bumim pentru \u00een\u021belegere.<\/p>\n<h5 style=\"background-color: #ffffff;\">Formular de Returnare<\/h5>\n<p style=\"background-color: #ffffff;\">V\u0103 rug\u0103m s\u0103 completa\u021bi urm\u0103toarele c\u00e2mpuri cu informa\u021biile corecte:<\/p><br>\n<p style=\"background-color: #ffffff;\">\n<\/p><p style=\"background-color: #ffffff;\">Nume \u0219i Prenume: [Completa\u021bi cu numele \u0219i prenumele dumneavoastr\u0103]<\/p>\n<p style=\"background-color: #ffffff;\">Telefon: [Completa\u021bi cu num\u0103rul de telefon]<\/p>\n<p style=\"background-color: #ffffff;\">Adres\u0103 de E-mail: [Completa\u021bi cu adresa de e-mail]<\/p>\n<p style=\"background-color: #ffffff;\">Num\u0103r Factur\u0103: [Completa\u021bi cu num\u0103rul facturii primite]<\/p>\n<p style=\"background-color: #ffffff;\">Num\u0103r Comand\u0103: [Completa\u021bi cu num\u0103rul comenzii primite]<\/p>\n<p style=\"background-color: #ffffff;\">Data Comenzii: [Completa\u021bi cu data c\u00e2nd a\u021bi plasat comanda]<\/p>\n<p style=\"background-color: #ffffff;\">Cont Bancar pentru Returnarea Contravalorii Comenzii: [Completa\u021bi cu detaliile contului bancar unde se va efectua rambursarea]<\/p>\n<p style=\"background-color: #ffffff;\">Produs\/Produse Returnate: [Enumerati produsele pe care dori\u021bi s\u0103 le returna\u021bi]<\/p>\n<p style=\"background-color: #ffffff;\">Motivul Return\u0103rii Produsului\/Dori\u021bi Garan\u021bia: [Explica\u021bi motivul pentru care dori\u021bi s\u0103 returna\u021bi produsul sau dac\u0103 solicita\u021bi garan\u021bia]<\/p>\n<p style=\"background-color: #ffffff;\">Observa\u021bii\/Alte Comentarii: [Ad\u0103uga\u021bi orice observa\u021bii suplimentare sau comentarii relevante]<\/p><p style=\"background-color: #ffffff;\"><br><\/p>\n<p style=\"background-color: #ffffff;\">Dup\u0103 completarea acestui formular, v\u0103 rug\u0103m s\u0103-l trimite\u021bi la adresa noastr\u0103 de e-mail pentru procesarea cererii dumneavoastr\u0103: [<a style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-weight: inherit; letter-spacing: inherit; text-transform: inherit;\" href=\"mailto:editura@arhiepiscopiasucevei.ro\">editura@arhiepiscopiasucevei.ro<\/a>]. V\u0103 vom r\u0103spunde \u00een cel mai scurt timp pentru a v\u0103 confirma primirea cererii \u0219i pentru a v\u0103 furniza instruc\u021biuni suplimentare privind procesul de returnare. Dac\u0103 ave\u021bi \u00eentreb\u0103ri suplimentare sau ave\u021bi nevoie de asisten\u021b\u0103, suntem aici s\u0103 v\u0103 ajut\u0103m.<\/p>\n<div><\/div>\n<p>Ne dorim s\u0103 v\u0103 oferim cea mai bun\u0103 experien\u021b\u0103 de cump\u0103rare \u0219i suntem aici pentru a v\u0103 ajuta cu orice \u00eentreb\u0103ri sau nel\u0103muriri legate de politica noastr\u0103 de retur. V\u0103 mul\u021bumim c\u0103 a\u021bi ales s\u0103 cump\u0103ra\u021bi c\u0103r\u021bi de la noi!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ne dorim s\u0103 v\u0103 oferim o experien\u021b\u0103 de cump\u0103rare pl\u0103cut\u0103 \u0219i satisf\u0103c\u0103toare. Cu toate acestea, \u00een\u021belegem c\u0103 pot exista situa\u021bii \u00een care dori\u021bi s\u0103 returna\u021bi produsele achizi\u021bionate. V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie politica noastr\u0103 de retur de mai jos.&nbsp; Returnarea C\u0103r\u021bilor Dac\u0103 sunte\u021bi nemul\u021bumit de produsul achizi\u021bionat, pute\u021bi solicita returnarea acestuia \u00een termen de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9136","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/pages\/9136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/comments?post=9136"}],"version-history":[{"count":43,"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/pages\/9136\/revisions"}],"predecessor-version":[{"id":9286,"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/pages\/9136\/revisions\/9286"}],"wp:attachment":[{"href":"https:\/\/edituracrimca.ro\/en\/wp-json\/wp\/v2\/media?parent=9136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}